“Often companies oversimplify their view of people”
is a belief held by Todd Wilkens, senior design researcher at ‘Adaptive Path’. He even invokes a quote from the Cluetrain Manifesto, citing that the organisation often see their audiences as “a gullet whose only purpose in life is to gulp products and crap cash” (Holsten, 2011).
Wilken’s goes on to say that we need to “try and understand people as you think of yourself”(Holsten, 2011). Missing from our marketing perspective is the complexity of people and their lives.
With Caramello I have looked at what our younger generation love doing with the help of my teenage girls.
What do they love doing? Branding themselves with Tattoo’s, Hair dye, piercings, selfies, Facebook posts, they don’t just visit a place they let everyone know where they are by Checking in. Their cars have personalised number plates and branding stickers.
All of this is a self-projection of our own identity as we try and find our niche in life, but does it make us happy? Are we actually communicating with others or just projecting an image we think will make us cool?
Recently the University of Michigan did a study on Facebook use with the findings pointing to the fact that the more people use Facebook the more depressed they feel. Facebook use led to declines in moment-to-moment happiness and overall life satisfaction (Kross 2014).
Susan Tardanico argues in a recent article about social media in the workplace that, “With all the powerful social technologies at our fingertips, we are more connected – and potentially more disconnected – than ever before” (Tardanico, 2012). Only 7% of our communication is by the written word and 93% body language, so in effect we have eliminated 97% of communication. This is how gen Y want to communicate and it is causing major issues in the workplace (Tardanico, 2012).
World-leading mental health reformer and 2010 Australian of the Year, Professor McGorry, said that, “50% of people would experience mental health issues on their road to adulthood”. Professor McGorry also says that, “The state of Mental Health in youth is worse and is the leading cause of death in Australians under the age of 40 years”. “There are 2500 suicides a year which is a figure 40% higher than the road toll. The main criteria being people feeling that their life is meaningless” (McRae, 2013).
My aim with Caramello is to try and combat some of these issues and put something meaningful back into our lives.
“Happiness is not something ready made. It comes from your own actions”. – Dalai Lama

Caramello has been designed as a platform to bring back to our lives, especially the lives of our youth a communication that is positive, interactive and gives us an alternative to current social media. It is a tool to connect us in a way that creates harmony. It incorporates our creativity, passions and imagination. It utilises our physicality.
In my next post I will unveil ‘Caramello’.
Holsten, D. (2011). A People Driven Era. In The Strategic Designer (p. 146). Ohio: How Books.
Kross, E. (2014, August 14). Facebook Use Predicts Declines in Subjective Well-Being in Young Adults. Retrieved 2014, from Plos One: http://www.plosone.org/article/info%3Adoi%2F10.1371%2Fjournal.pone.0069841#53
McRae, L. (2013, July). Stem the Rising Tide of Mental Illness. Retrieved 2014, from LaTrobe Valley Express: http://www.latrobevalleyexpress.com.au/story/1652740/stem-the-rising-tide-of-mental-illness/
Tardanico, S. (2012, April 30). Is Social Media Sabotaging Real Communication. Retrieved 2014, from Forbes: http://www.forbes.com/sites/susantarfanico/2012/04/30/is-social-media-sabotaging-real-communication/